Salon Policies

Late Arrivals: In order to respect the time of both our clients and our staff, we ask you arrive on time for your appointment. Client arriving more than 10 minutes late will be imposed with a $10 late fee and clients arriving more than 15 minutes late will forfeit their original appointment and should be rescheduled. Deposits are NON- RETURNABLE. 

Late Cancellations: We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made the same day, notify us at least 3 hours prior. Cancellations that break these rules will forfeit their deposit.

No- Shows: In the case of missing your appointment, you will be imposed with a fee of 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit with 50% of the service you want to book. Two or more missed appointments equal being fired from the salon. 

Service guarantee & Refunds: Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer a refund.

Health History: For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately. 

Right to refuse service: Our salon staff has the right to refuse service to anyone behaving improperly, intoxicate or if their state of health may influence the effects of service.